Social Traders Ltd (ABN 42 132 665 804) (Social Traders), referred to as ‘we’ ‘us’ and ‘our’, is committed to protecting the privacy of the personal information that we collect from you, hold and use. ‘Personal information’ is simply information that identifies you. We are bound by the Australian Privacy Principles, found in the Privacy Act 1988.
This policy applies to personal information that you provide to us directly, through our programs or events, through online channels and personal information that we receive from third parties. This policy does not apply to employee records. This policy does not apply to most of the information that we collect about corporate entities, as generally that information is not ‘personal information’.
The type of personal information Social Traders collects and holds includes but is not limited to:
Social Traders collects and stores the following information about visitors to its website:
This information is collected in an aggregated form and cannot directly identify individual visitors. We only use the information to measure the number of visitors to the different parts of the site and to help us make the site more useful to you. If we do not collect this information, we may be unable to tailor our website content to your preferences. You are able to browse our site without entering any personal information so you can remain completely anonymous during your visit.
We collect personal information about program applicants, program participants, mentors, job applicants, email subscribers, consultants, students, donors, individuals who attend events or functions, and individuals who make enquiries or otherwise come into contact with us.
We collect personal information through the following avenues:
Social Traders will only use or disclose personal information for the primary purpose for which it was collected, or a directly-related secondary purpose. In other words, we will only use your personal information in a way in which you would be likely to expect us to use it. Some of the main purposes for which we use personal information are:
Social Traders may use your personal information for direct marketing, such as sending you our newsletter(s) or other relevant social enterprise development information. We may also invite you to Social Traders events and functions. Our direct marketing will always contain an ‘unsubscribe’ mechanism, and we will no longer use your personal information for direct marketing if you ‘unsubscribe’. If we receive your personal information from a third party, we will only use it for direct marketing purposes if you have consented, and have not unsubscribed.
We sometimes use photographs taken at our events, which may include photographs of attendees, in our promotional and marketing materials. Otherwise, we will only use photographs, film, audio or other recordings of you if you have provided your consent, and in accordance with other Social Traders documents, in particular our ‘Content Release Form’.
Social Traders will collect personal information from applicants for its programs in order to assess and, if successful, do all things required to facilitate the successful applicant’s engagement in that particular program.
Social Traders may also use the personal information of program applicants and participants in our promotional and marketing materials, in accordance with the agreements in place for those programs.
We use your personal information to process payments and donations that you want to make to Social Traders, or to prepare invoices if applicable.
Where we need to contact you, for example, to answer an enquiry you have raised, we will use your personal information to respond by mail, fax, email, phone or in person.
Social Traders collects personal information from job applicants, or indirectly through recruitment agencies, in order to assess, and if successful, employ or otherwise engage the applicant. We also collect personal information from consultants, mentors and students to enable us to engage them in various capacities, such as speaking engagements, mentoring programs, and running events.
Social Traders may, in accordance with the above specific purposes only, disclose your personal information to:
It is not likely that we will share your personal information with overseas recipients, and we will not do so without obtaining your consent.
We may make a business decision to store our data with a trusted service provider who is in the business of providing data storage and processing services. Information that we collect may from time to time be stored, processed in or transferred between these service providers located in countries outside of Australia, including but not limited to the United States of America.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Our website contains links to other websites. Social Traders is not responsible for the privacy policies, practices or content of any site that may be linked to or from our website. We recommend that you review the privacy policies of each site you visit.
Social Traders stores your personal information on our electronic databases. We implement a variety of security measures to maintain the safety of your personal information.
On our website, we offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and with a requirement to keep the information confidential.
Your personal information that is no longer required by us or by law will be destroyed or de-identified.
You have the right to request access to the personal information we hold, and seek to have it corrected and updated. Such requests can be made by contacting Social Traders directly on the contact details below. No fee will be charged for complying with these requests, but we may charge you for any reasonable photocopying fees incurred. If you want us to delete your personal information, please contact us and we will take all reasonable steps to delete it, unless we are prevented from doing so by law.
You may interact with us anonymously or via pseudonym, however, if you do so, or you choose not to provide us with personal information that we reasonably require, we may not be able to:
If you believe Social Traders has breached the Australian Privacy Principles or a binding registered Australian Privacy Principles code, you may complain by using the following procedure:
Tel: 1300 363 992
Fax: (02) 9284 9666
Social Traders Ltd (ABN 42 132 665 804)
Address: Level 1, 333 Exhibition Street, Melbourne Victoria 3000
Postal address: PO Box 24074, Melbourne Victoria 3001
Tel: (03) 8319 8444
Dated: 23 March 2018, version 2.0
Level 27, 150 Lonsdale Street, Melbourne VIC 3000
PO Box 18147, Collins Street East VIC 8003