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Coronavirus Support and Resources for Social Enterprises

April 2, 2020

Last updated on October 22, 2020

We recently conducted a survey of ST certified social enterprises to understand the impact of COVID-19 on your businesses. Thank you to those who responded. The survey was sent to 252 organisations (representing 346 social enterprises) and we received a 41% response rate. 

Overwhelmingly, you reported that the financial implications of the pandemic on your social enterprises are significant. Some relief may be found through the Government stimulus packages, summarised here (updated regularly) 

You also told us about your need for non-financial assistance. Below is a list of resources that go some way to addressing these needs, which we will be updating regularly.  

We are also working on developing other COVID-19 related support services, including webinars, pro-bono services and more, so stay tuned for updates. In the meantime, if you have specific support requirements that you would like to discuss, please email 

Your people 

Remote working

Workplace law: 

Mental and emotional wellbeing: 

    • The federal government has announced several initiatives including support for mental health services, which may be relevant for your staff who have expressed employment related distress. 
    • Head to Health – The Government’s digital mental health portal which provides links to trusted Australian online and phone supports, resources and treatment options.  
    • Beyond Blue – dedicated coronavirus wellbeing support line is currently being developed. Existing phone and webchat support services are still available.  
    • Lifeline – phone, text and webchat support.  
    • Kids Helpline – phone, webchat or email support service for children.  
    • Socialsuite is donating its impact monitoring technology to organizations for the purpose of monitoring the impact of COVID-19 on your people.  


    • Hatch Exchange – Connecting employers needing to scale up with staff who have been stood down – so those people can return to their original employers after COVID-19. 


  • Not-for-profit Law – COVID-19 response -The top issues facing not-for-profit organisations include cancelling events, managing contractual obligations, holding meetings and navigating employment challenges. NFL Law is developing resources in response to these issues, including fact sheets and webinars. 
  • MinterEllison – COVID-19 Implications. Insights. Impact. Insights on a range of topics to assist your organisation to respond to and manage the impact of COVID-19 and mitigate the risks. 

Strategy, business planning, and innovating your business model 

General social enterprise business support 

Institute of Community Directors 

    • Templates of the policies you’re most likely to need to cover a range of needs in the coming months 
    • Help sheets 
    • Other external resource links

Australian Charities and Not-for-profits Commission (ACNC) 

  • Information on their website re charity operations during COVID-19 
  • Webinar – Charities, the ACNC and COVID-19 (video recording available on their website here), joint webinar with the ATO where they provide an overview of the Federal Government’s recently announced support for the charity and NFP sectors, as well as cover issues of charity regulation in a time impacted by COVID-19. 

Hospitality industry specific: 

The following statebased organisations have a range of free resources, support and information for small businesses, including things like templates for rent relief request letters, business continuation plans, access to business advisors, etc: 

Funding (non-government) 

  • The Funding Centre– financial advice and a summary of assistance available to not-for-profit organisations and community groups. 
  • COVID-19 National Funding Platform – Australian Communities Foundation and Philanthropy Australia have partnered to provide a national funding platform to coordinate the philanthropic response to the COVID-19 pandemic. Non-profit organisations can register their funding needs as they relate to COVID-19 so that Australian philanthropic funders can connect with and support the important work underway to tackle the pandemic and protect our communities. 
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